Request Sterling Support

Tell us what your facility, property, or project needs.

Submit the essential details below so Sterling can understand the location, scope, urgency, and appropriate next step.

Service Coordination

One request. One accountable relationship.

Maintenance, repairs, projects, emergency needs, and multi-site support.

Before You Begin

The more context you provide, the better Sterling can evaluate the request.

Identify the Location

Provide the property name, address, access details, and the area affected.

Describe the Need

Explain the issue, requested service, visible conditions, and any operational impact.

Define the Urgency

Tell us whether the request is routine, time-sensitive, urgent, or an active emergency.

Provide Supporting Details

Include useful dates, restrictions, budget information, photos, documents, or existing estimates when available.

Service Request

Submit the details of your facility need.

This request does not automatically create a service agreement, authorize work, or confirm dispatch. Sterling will review the information and contact you regarding the appropriate next step.

Emergency Conditions

Clearly identify any immediate safety, security, water, electrical, access, or operational risk.

Multiple Locations

For portfolio requests, provide the primary location and summarize the broader service requirement.

Supporting Information

File uploads and direct Atlas intake will be added during the integration phase.

1. Requester Information

First Name

Last Name

Business Email

Phone Number

Company or Organization

Your Role

2. Property Information

Property or Facility Name

Property Type

Service Address

City

State

ZIP Code

Access or Site Instructions

3. Service Details

Service Category

Urgency

Preferred Service Date

Affected Area

Describe the Issue or Requested Work

Budget Status

Estimated Budget or Range

4. Operational Impact

Current Business Impact

Active Hazard Present?

Operational or Safety Details

5. Communication Preferences

Preferred Contact Method

Best Time to Contact You

Additional Notes

Review Before Submitting

Confirm that the contact information, service location, urgency, and request description are accurate.

What Happens Next?

Sterling reviews the request before establishing the response path.

Request Review

Sterling evaluates the location, service category, urgency, operational impact, and available details.

Clarification

Sterling may contact the requester to confirm scope, access requirements, photos, schedules, or approvals.

Response Planning

The request is aligned with the appropriate trade resource, project path, vendor, or discovery process.

Next Step Confirmed

Sterling communicates the next action, required authorization, scheduling process, or additional information needed.

Important Request Notice

Submitting this form does not constitute acceptance of work, authorization to proceed, confirmation of emergency dispatch, or formation of a service contract. Work may proceed only after Sterling confirms the scope, terms, authorization, and applicable service arrangements.